And you can too!
The city of Greenville Greenville has just launched "311" in the iPhone app store. Greenville 311 is a free, simple way for citizens to report problems and speed up services in the city. The app is available free from iTunes and users can send service requests to the city, complete with pictures and the location of the problem. The information is sent directly to Greenville Cares which is the city call center for service on city property. If you give your e-mail address you will even get an identification number so that you can track your service request.
According to Angie Prosser, public information of the city and the Director of Events, Greenville joins a growing list of cities using advanced technology as an extension of their customer service efforts to provide options for citizens to stay connected to city government.
“The city began using Facebook and Twitter this summer as another way to reach our citizens, so for us, Greenville 311 is an exciting new opportunity to expand our citizen outreach efforts,” said Prosser. “Our goal is not only involve people in identifying problems and issues in the community, but to also provide them with tools they can use to help preserve and improve the quality of life in Greenville.”